topic My Account Activation in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Account-Activation/m-p/1227041#M847654 <P>When I had set up my SIM activation last year, I was having trouble setting up the online account with the new Ever ID roll out.&nbsp; So I have not had an online account for the past year - now I am trying to set it up and it's making me activate a new sim and choose a new subscription with a new phone number.&nbsp; I already have the service and a plan, I just want to be able to login to my account.&nbsp; I'm unable to submit a ticket as it asks me to login and I don't want Public Mobile to charge me twice bc I did pick a new plan.&nbsp; Please I need some help.&nbsp; thanks</P> Mon, 08 Jul 2024 22:30:58 GMT Ang_kho 2024-07-08T22:30:58Z My Account Activation https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Account-Activation/m-p/1227041#M847654 <P>When I had set up my SIM activation last year, I was having trouble setting up the online account with the new Ever ID roll out.&nbsp; So I have not had an online account for the past year - now I am trying to set it up and it's making me activate a new sim and choose a new subscription with a new phone number.&nbsp; I already have the service and a plan, I just want to be able to login to my account.&nbsp; I'm unable to submit a ticket as it asks me to login and I don't want Public Mobile to charge me twice bc I did pick a new plan.&nbsp; Please I need some help.&nbsp; thanks</P> Mon, 08 Jul 2024 22:30:58 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Account-Activation/m-p/1227041#M847654 Ang_kho 2024-07-08T22:30:58Z Re: My Account Activation https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Account-Activation/m-p/1227043#M847656 <P>hi <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/445756">@Ang_kho</a>&nbsp;support agent can help to assign your My Account to your login email.&nbsp; Please submit ticket by message them</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P> Mon, 08 Jul 2024 22:33:19 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Account-Activation/m-p/1227043#M847656 hTideGnow 2024-07-08T22:33:19Z Re: My Account Activation https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Account-Activation/m-p/1227052#M847662 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/445756">@Ang_kho</a>&nbsp;</P><P>If you are still paying for your service with AutoPay. Your account is still active and you can contact a CS_Agent to help you login to your account at:</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_self">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A>&nbsp;</P><P>If you stopped/disabled for longer than 90 days. Your account will be closed, SIM will not work anymore and you lost your number.</P><P>To check the status of your account. Call 1-855-4PUBLIC.</P> Mon, 08 Jul 2024 22:44:01 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Account-Activation/m-p/1227052#M847662 BKNS27 2024-07-08T22:44:01Z Re: My Account Activation https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Account-Activation/m-p/1227356#M847859 <P>i'm trying to send a message, but it's asking who i'm trying to send it too.&nbsp; I dont have the names of any support agents.</P> Tue, 09 Jul 2024 18:27:08 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Account-Activation/m-p/1227356#M847859 Ang_kho 2024-07-09T18:27:08Z Re: My Account Activation https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Account-Activation/m-p/1227357#M847860 <P>yes the account is still active, but i'm worried i accidentally activated another line bc the online account made me go through the activation process i never completed last year.&nbsp; I see 2 pending charges on my credit card currently.&nbsp;&nbsp;</P> Tue, 09 Jul 2024 18:28:14 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Account-Activation/m-p/1227357#M847860 Ang_kho 2024-07-09T18:28:14Z Re: My Account Activation https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Account-Activation/m-p/1227364#M847864 <P>nvm i found the info and waiting for a reply. thanks</P> Tue, 09 Jul 2024 18:36:33 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Account-Activation/m-p/1227364#M847864 Ang_kho 2024-07-09T18:36:33Z