topic Re: Plans not available to current customers in Get Support

Plans not available to current customers

AimMcH — Mon, 08 Jul 2024 20:16:50 GMT

I was shopping for a new plan for my daughter and saw a plan that would work better for me. When I went into my account, that plan is not available as an option. Why are new customers getting better plans that are not an option for current customers?

Re: Plans not available to current customers

computergeek541 — Mon, 08 Jul 2024 20:18:01 GMT

@AimMcH wrote:
I was shopping for a new plan for my daughter and saw a plan that would work better for me. When I went into my account, that plan is not available as an option. Why are new customers getting better plans that are not an option for current customers?

This is purely a business decisions, likely being a way to drive the sign up of additional new customers.

Re: Plans not available to current customers

AimMcH — Mon, 08 Jul 2024 20:19:36 GMT

How do I reach a customer service agent to request this?

Re: Plans not available to current customers

eddieO — Mon, 08 Jul 2024 20:23:24 GMT

@AimMcH, easiest way to click on the orange round circle in the bottom right of your screen

Re: Plans not available to current customers

golfball — Mon, 08 Jul 2024 20:52:43 GMT

@AimMcH wrote:
How do I reach a customer service agent to request this?

Those plans are for new activations only. Customer service will more than likely refuse to give them to you, especially if it's cheaper than what you're currently paying.

Re: Plans not available to current customers

EB0 — Mon, 08 Jul 2024 21:49:47 GMT

@AimMcH

To get new activation only plan, you may need to port out to another provider, then port back in as a new customer.

Re: Plans not available to current customers

computergeek541 — Mon, 08 Jul 2024 21:52:23 GMT

Re: Plans not available to current customers

BKNS27 — Mon, 08 Jul 2024 22:32:16 GMT

@AimMcH

You will be wasting your time. Other members have tried and got rejected.