topic Re: LTE not working across multiple devices and locations. in Get Support

LTE not working across multiple devices and locations.

Creeeepy — Mon, 08 Jul 2024 20:13:35 GMT

I have a galaxy note 8, and I know someone else with one two. We both use public mobile, and we both have the same problem: LTE doesn't work. I just got a new phone, and tried the sim in it as well, but I got the same result. Both phones show being connected, and the sending/receiving data arrows. This isn't in just one location either because it started as we were traveling Canada.

Re: LTE not working across multiple devices and locations.

eddieO — Mon, 08 Jul 2024 20:31:11 GMT

@Creeeepy, can you verify that your APN settings match below:

Name: Public Mobile
APN: sp.mb.com
MMSC proxy: mmscproxy.mobility.ca
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS port: 8799
MCC: 302
MNC: 220

Re: LTE not working across multiple devices and locations.

slusagm — Mon, 08 Jul 2024 20:34:01 GMT

But phone calls work?

you tried reset all networks? no data limit enabled? and no VPN? delete any VPN

Re: LTE not working across multiple devices and locations.

will13am — Mon, 08 Jul 2024 22:07:16 GMT

@Creeeepy , did you check the preferred network type setting to make sure it's set to LTE? The only thing I can think of for why the phone is not connecting to the LTE network is age of the phone and whitelisting. The note 8 is quite old and despite it's LTE capability, it might be not whitelisted for LTE service. I do know that whitelisting is applied rigorously for VoLTE. There are lots of VoLTE capable devices not able to operate with this function due to a stringent whitelist.

Re: LTE not working across multiple devices and locations.

Creeeepy — Tue, 09 Jul 2024 13:46:58 GMT

Yes I already checked apn settings. Also I just tested it and it seems I have LTE again. It was really weird though because I had to use 3g for a week and my friend also. It showed being connected to LTE but my phone wouldn't load anything.

Re: LTE not working across multiple devices and locations.

Creeeepy — Tue, 09 Jul 2024 13:58:12 GMT

No it was really weird cause it showed being connected to LTE on the status bar but I couldn't load anything. I had to change my prefered network type to 3g so that it didn't connect to LTE. I also happened to get a s21 as it was happening, and when I switched the Sim over LTE still didn't work. However it works now though because I just tested it again today, which I've been doing for like a week now.