topic Re: transfer number in Get Support

transfer number

keith10 — Mon, 08 Jul 2024 20:43:27 GMT

Rogers my prior provider had no restriction for transfer number but still strange phone number shownat my phone.

Re: transfer number

slusagm — Mon, 08 Jul 2024 15:07:21 GMT

you replied the Porting Authorization text from Rogers?

can you make calls on your PM sim? can you receive calls?

is it just a phone number problem with text?. or you can't even get any calls from others?

Re: transfer number

keith10 — Mon, 08 Jul 2024 15:09:11 GMT

just phone call with rogers, approval

Re: transfer number

slusagm — Mon, 08 Jul 2024 15:11:36 GMT

don't understand, you got the text from Rogers and approved the port?

and then you tested the PM sim card? calls work both in and out or not at all?

Re: transfer number

Phil_Adelphus — Mon, 08 Jul 2024 15:19:03 GMT

@keith10 It sounds like the port didn't complete and you've been assigned a new number. How long ago was the port from Rogers? You likely need to contact customer service, open a ticket at the chat icon bottom right of this page, or if that doesn't work send a private message to support using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: transfer number

will13am — Mon, 08 Jul 2024 16:54:28 GMT

@keith10 normally the number transfer approval is sent via SMS to you. You can proceed with submitting the number transfer information in your online account while keeping the Rogers SIM card in the phone just in case a confirmation SMS is sent. Simply respond to the contribution SMS if received. Wait until connection is lost with the Rogers service which indicates that the number transfer is complete. Swap over to the Public Mobile SIM and the service should be running with the transferred number. Don't forget to update the eversafe credentials so that 2FA SMS will be sent to the correct number.