topic Re: Leaving Coextro in Get Support

Leaving Coextro

Fublicckobile — Mon, 08 Jul 2024 14:00:31 GMT

Hi!

I'm a returning PM user. Using the app to transfer my number over but Coextro (my current provider) isn't in the drop down menu for porting my number to PM. What should I do? I'm afraid of losing a number I've had for 12 plus years.

Re: Leaving Coextro

softech — Mon, 08 Jul 2024 14:02:00 GMT

@Fublicckobile

first, check if your number can be ported into PM using this link (it is a Koodo link but Koodo and PM are both owned by Telus and using Telus system, the result will apply here as well)

https://secure.koodomobile.com/checktransfereligibilityparrot/checkSingle.do

Re: Leaving Coextro

Fublicckobile — Mon, 08 Jul 2024 14:22:52 GMT

Thanks for the quick reply! It says it is eligible for moving when I typed it in.

Re: Leaving Coextro

Phil_Adelphus — Mon, 08 Jul 2024 14:27:45 GMT

@Fublicckobile Apparently it runs on Rogers, might that work?

Re: Leaving Coextro

Fublicckobile — Mon, 08 Jul 2024 14:29:11 GMT

Yup. That's what I'm leaning towards, but didn't want to screw it up/lose my number.

Re: Leaving Coextro

Phil_Adelphus — Mon, 08 Jul 2024 14:53:03 GMT

@Fublicckobile Check your community inbox in a couple of minutes and I'll private message you a number to call. If they can't help at this stage then open a ticket with customer service at the chat icon bottom right of this page. If the chatbot doesn't work then send a private message to support using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Leaving Coextro

slusagm — Mon, 08 Jul 2024 15:03:23 GMT

if your number can ported, then no need to worry

Try to choose Rogers and check if it works. If you got an email saying something wrong, there is a team to call and can help