topic Re: Time Sensitive - Do I need to take action to prevent cancellation today? in Get Support

Time Sensitive - Do I need to take action to prevent cancellation today?

sueb2 — Mon, 08 Jul 2024 12:17:08 GMT

My autopay failed at 7:14 am today due to insufficient funds.

Still getting service.

By 7:44 am sufficient funds are in account for payment.

Since service is still intact after the one and only attempt so far by Public Mobile to take the autopay they are due, is it likely they will attempt again, or should I take steps to get a voucher or attempt to pay myself.

Kind thanks

Re: Time Sensitive - Do I need to take action to prevent cancellation today?

softech — Mon, 08 Jul 2024 12:18:55 GMT

@sueb2

if you login My Account again using Incognito mode, what does it show for account status? any money in Available fund? and on Payment history page, any entry for this renewal today?

Re: Time Sensitive - Do I need to take action to prevent cancellation today?

sueb2 — Mon, 08 Jul 2024 12:30:12 GMT

I'm not seeing 'Account Status', nor 'Available fund' info. Can you tell me where I should be looking for them?

Payment history page, does not show an attempt was made (I only know about it through my pre-loaded credit card account) Available funds show as = $0.00

Thanks 🙂

Re: Time Sensitive - Do I need to take action to prevent cancellation today?

softech — Mon, 08 Jul 2024 12:34:54 GMT

@sueb2

Make sure you login My Account using Incognito mode to avoid cache info

When you are at the account overview page ( https://myaccount.publicmobile.ca/en/account/overview ), you should see the Current Subscription cycle, what date does it show?

or you might see the button Pay and Resume Services, if you see such a button, your account is suspended and you need to make a payment

or go to Payment history page ( https://myaccount.publicmobile.ca/en/account/payment/payment-history ), when was the last payment date? mind to share a screenshot?

Re: Time Sensitive - Do I need to take action to prevent cancellation today?

sueb2 — Mon, 08 Jul 2024 12:55:08 GMT

Sorry, new to the incognito window and still getting used to using a mac. Each time I swap from incognito to regular, I can't find how to get back to the lose the page and end up having to open a new incognito window. Here is screenshot of last payment made. And no entry for attempted renewal today. I only learned about the attempt through my bank.

Re: Time Sensitive - Do I need to take action to prevent cancellation today?

softech — Mon, 08 Jul 2024 13:08:09 GMT

@sueb2

there should be a button Pay and Resume services when you login, please click on that and follow the steps to make a payment. (please use Incognito mode to avoid cache problem)

Re: Time Sensitive - Do I need to take action to prevent cancellation today?

sueb2 — Mon, 08 Jul 2024 13:10:41 GMT

Thank you so much for your patience and insights. 😎