topic Account trouble in Get Support

Account trouble

MeganMac — Mon, 08 Jul 2024 02:41:19 GMT

Hello,

I forgot my password and the email I signed up with I no longer have access to it so when I click forgot my password I can not get the link. I tired to make a new account with my new email address and it reads my sim card is not valid but I have a current account so how do I fix this? Please help.

Re: Account trouble

softech — Mon, 08 Jul 2024 02:43:10 GMT

@MeganMac you need PM support to sort these all out for you. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Account trouble

BKNS27 — Mon, 08 Jul 2024 07:55:17 GMT

@MeganMac

You can only create an account on the SIM once and not multiple times.

Click on the Chat bubble and type in Submit a Ticket for an agent to help you access your account.