topic Re: NO reponse from Moderator in Get Support

NO reponse from Moderator

PariH — Tue, 04 Jan 2022 21:06:29 GMT

Why are the private msg not reponseded to? I have been waiting for an hour @CS_Agent

Re: NO reponse from Moderator

Wonder_why — Sun, 15 Apr 2018 14:59:00 GMT

@PariH be little patient, there will take care of you dude

Re: NO reponse from Moderator

derek21 — Sun, 15 Apr 2018 15:49:44 GMT

Get in line. Been waiting for over 4 hours. Came to the site this morning to make a payment and noticed the new plans. Can't change that in the self serve. Totally unacceptable. My ancient legacy plan pays for call center support. Doesn't work either unless I renew the plan just for that and flush $38 down the toilet. Good luck! 😉

Re: NO reponse from Moderator

LEGO — Sun, 15 Apr 2018 15:59:51 GMT

@PariH Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)

How quickly should I expect a response from a Community Moderator?

During business hours, we strive to answer all customer messages/inquiries as soon as possible. Usually, that is within an hour, but in peak periods, it could be as much as within 48 hours of receiving the message.

Re: NO reponse from Moderator

derek21 — Sun, 15 Apr 2018 15:57:39 GMT

Plan is expired. That is not an option anymore. 😕

Re: NO reponse from Moderator

ShawnC13 — Sun, 15 Apr 2018 16:16:41 GMT

@derek21 wrote:
Get in line. Been waiting for over 4 hours. Came to the site this morning to make a payment and noticed the new plans. Can't change that in the self serve. Totally unacceptable. My ancient legacy plan pays for call center support. Doesn't work either unless I renew the plan just for that and flush $38 down the toilet. Good luck! 😉

If your plan is suspended you can only have a moderator change your plan and you will have to wait as it is a first come first serve. Just like any call centre where I have been on hold for many hours or have them call me back many hours later.

Re: NO reponse from Moderator

derek21 — Sun, 15 Apr 2018 16:31:03 GMT

The nuance here buddy is the fact I paid for call support for the last 6-7 years! Almost never used it. Plan expired for a day or 2 and now throws me into this hassle? PMing a mod on a forum like this is downright nutz and possibly having to wait 48 hours for a simple request is even nuttier.

Re: NO reponse from Moderator

MEU_21 — Sun, 15 Apr 2018 16:37:39 GMT

Well,

My re-resgistration with PM is not as smooth as the first time around! I'm still waiting patiently for the mods, but I have to say, I totally understand now why some gave-up on switching to PM altogether. I can't use the old account - fine, but it also won't allow registering with a new email, new SIM, new phone number.

Re: NO reponse from Moderator

derek21 — Sun, 15 Apr 2018 16:40:41 GMT

Be strong brother! LOL 🙂

Re: NO reponse from Moderator

Luddite — Sun, 15 Apr 2018 16:48:17 GMT

This may be painful. I only see one moderator online and there are now multiple renewal/credit card issues on both forums.

If you need to make phone calls try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi. I have it as my emergency backup.

Anyone with a credit card already registered can try dialing 611 to make a payment or add vouchers.

Re: NO reponse from Moderator

derek21 — Sun, 15 Apr 2018 16:51:54 GMT

Might have to take up knitting and reading the encyclopedia on the bowl until it all gets ironed out. 😛

Re: NO reponse from Moderator

LEGO — Sun, 15 Apr 2018 16:53:18 GMT

@MEU_21 It is all because of
System maintenance- April 15 2018, 12:00 am ET to April 15 2018, 10:00 am ET
If you try again, maybe it would work now. Just clear browser's cache, use private / incognito mode, turn off ad blockers.

Re: NO reponse from Moderator

LEGO — Sun, 15 Apr 2018 17:12:00 GMT

@Luddite wrote:
If you need to make phone calls try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi. I have it as my emergency backup.

If I only would use Fongo app once in few years, would I loose phone number they assign for me OR it is mine forever?

Re: NO reponse from Moderator

PariH — Sun, 15 Apr 2018 17:48:38 GMT

OMG...SO FUNNY!

Re: NO reponse from Moderator

Luddite — Sun, 15 Apr 2018 17:59:36 GMT

@LEGO wrote:
@Luddite wrote:
If you need to make phone calls try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi. I have it as my emergency backup.
If I only would use Fongo app once in few years, would I loose phone number they assign for me OR it is mine forever?

"At any time, if the Customer does not place an out-going call using the Service for a period of ninety (90) days, Fongo has the right to cancel the Service and recall the telephone number assigned to the Customer’s account."

Although, in my experience they are very lenient. I had one account not used in a year and the number was still active.

Re: NO reponse from Moderator

derek21 — Sun, 15 Apr 2018 18:00:28 GMT

Re: NO reponse from Moderator

derek21 — Sun, 15 Apr 2018 20:10:16 GMT

Mod just changed plans for me over here. Word! lol

Re: NO reponse from Moderator

MEU_21 — Mon, 16 Apr 2018 16:01:54 GMT

Ported successfully to PM. Thanks mods!

I'm back!