My sim card

Shihab — Mon, 08 Jul 2024 03:38:18 GMT

Hi,

Where is my sim card?

Re: My sim card

hTideGnow — Mon, 08 Jul 2024 00:22:01 GMT

hi @Shihab it is coming.. at the hand of Canada Post 🙂

how long you ordered?? it can be as many as 3 weeks but likely faster

if you already waited 10 days , ask support agent to check, message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My sim card

HALIMACS — Mon, 08 Jul 2024 00:43:12 GMT

To confirm, @Shihab , you're not chatting with employees of Public Mobile on this forum.

We're just other customers like you.

After ordering SIM cards, they will leave Public Mobile's fulfillment centers within a couple of days, then they're completely in the hands of Canada Post.

If you need one quicker, try a corporate Telus or Koodo location. If you go that route, you might be able to get Public Mobile to refund you the cost of the original one your ordered - but be sure they'll do this by asking them first.

Here's how:

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system by clicking here , then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

topic My sim card in Get Support

My sim card

Re: My sim card

Re: My sim card