topic Re: New plan in Get Support

New plan

Mustafaalikhan — Mon, 08 Jul 2024 03:39:58 GMT

We would like to suscribe to the new plan $21 offered for 3g data. I am an existing member and my current plan is not meeting my needs. I want to switch to the new promo plan with the existing number. I am going to also get my wife to sign up for public mobile $21 plan of 3g data. Please let us know how de can do it. Thanks

Re: New plan

Sansan — Sun, 07 Jul 2024 21:58:23 GMT

Hi, as you already know, that plan is for new customers only. If you sign into your account, there is a $19 4G plan that has 1 GB of data unlimited calling you can get. You can Change on Renewal.

Your family member if new to public mobile can create and email address amd sign up for that plan.

Re: New plan

hTideGnow — Sun, 07 Jul 2024 22:01:07 GMT

hi @Mustafaalikhan new activation is ok for $21-3GB

but existing subscribers cam only get the $19-1GB. Many asked support agent for that but as far as I understand, no exception

Re: New plan

BKNS27 — Sun, 07 Jul 2024 22:05:00 GMT

@Mustafaalikhan

For existing members, you are left with the $29 plan with 10gb of data at 4G or the $19 plan with 1 gb of data at 4G.
The $29 plan will be a better plan for your needs rather than the $19 plan plus purchasing data Add-on if you run out of the 1gb data.

You can sign up your wife on the $21 plan since she will be a new member. Remember to use your referral code when she activate her SIM.

Re: New plan

Meow — Sun, 07 Jul 2024 22:14:01 GMT

If you do NOT see that (or any desired) plan while you are logged in to My Account then that plan IS NOT available to YOU.

Some plans are available to NEW customers only! You can cancel your current plan, lose number and open new account getting new number and getting new SIM (free or to pay).

Re: New plan

EB0 — Sun, 07 Jul 2024 22:33:20 GMT

@Mustafaalikhan

The $21 3GB is available for only new activations, your wife can get it, also, she can save if she signs in 90 days plan $57 9GB for 90 days.

for you, you need to port out to another provider, then port back in as a new customer.

Don’t forget to use your referral code when you sign your wife for the new account.

Re: New plan

golfball — Sun, 07 Jul 2024 23:50:45 GMT

@Meow wrote:
If you do NOT see that (or any desired) plan while you are logged in to My Account then that plan IS NOT available to YOU.
Some plans are available to NEW customers only! You can cancel your current plan, lose number and open new account getting new number and getting new SIM (free or to pay).

The exception is if you have received a targeted offer via text message.