topic Re: Ported number issues (can't receive calls or sms) in Get Support

Ported number issues (can't receive calls or sms)

Swamy — Sun, 07 Jul 2024 21:50:26 GMT

I ported my number yesterday from Virgin plus to PM through the app. Currently, I have service to my PM esim, and when I call someone, the correct number shows up in their caller ID. However, I currently cannot receive SMS messages or phone calls to my ported number (goes straight to VM). Its more than 24 hours after porting.

Re: Ported number issues (can't receive calls or sms)

Sansan — Sun, 07 Jul 2024 21:53:19 GMT

@Swamy you would need to submit a ticket to public mobile to check what's happening.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Ported number issues (can't receive calls or sms)

hTideGnow — Sun, 07 Jul 2024 21:53:46 GMT

hi @Swamy

sound like the number not ported yet. But check with PM porting support team and confirm. I will send you the number to PM Porting support team Please check your community inbox

Re: Ported number issues (can't receive calls or sms)

computergeek541 — Sun, 07 Jul 2024 23:25:55 GMT