topic Can’t make calls and message in Get Support

Can’t make calls and message

Tayyib_Mahmood — Sun, 07 Jul 2024 21:08:46 GMT

Recently I got new PM sin with new PM phone number and's am unable to receive calls and messages but can make calls.

Re: Can’t make calls and message

Chalupa_Batman — Sun, 07 Jul 2024 21:11:03 GMT

A couple things you can try. You can restart your phone. Or you can go into your network settings and reset your network settings and reboot the phone.

I just wish to clarify one thing though. You did go into your profile and change the SIM card number correctly right?

As a last resort, you can create a ticket for some help from a CS Agent. But let the folks here give you some ideas that may work.

Last resort..

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: Can’t make calls and message

Phil_Adelphus — Sun, 07 Jul 2024 21:13:49 GMT

@Tayyib_Mahmood Is this a completely new account or are you an existing customer that changed phone number (which wouldn't typically have needed a new sim so I'm thinking you are new to PM and just set up your account?).

Re: Can’t make calls and message

HALIMACS — Sun, 07 Jul 2024 21:43:22 GMT

@Tayyib_Mahmood

if you are a new customer, it seems like you may have been porting (moving) your number from another provider.

Is that correct?

If so, did you reply YES to the port authorization text with the old provider Sim card in your device?

And did you do that within 90 minutes of getting that text?

Re: Can’t make calls and message

Tayyib_Mahmood — Sun, 07 Jul 2024 21:50:12 GMT

Its a new account with PM with new sim and new phone #.

Re: Can’t make calls and message

computergeek541 — Sun, 07 Jul 2024 22:10:58 GMT