topic Re: Joining PM in Get Support

Joining PM

Tessieboo1952 — Sun, 07 Jul 2024 17:07:29 GMT

Trying to hook friend up, and the system will not send a code to her gmail account…what do I do?

Re: Joining PM

hTideGnow — Sun, 07 Jul 2024 17:13:31 GMT

hi @Tessieboo1952 when you look at the link you sent, the last 6 characters is the code. Just send him that

Re: Joining PM

eddieO — Sun, 07 Jul 2024 17:13:45 GMT

@Tessieboo1952, are you referring to a confirmation code? Check to see if it's in your spam or trash folder

Re: Joining PM

Tessieboo1952 — Sun, 07 Jul 2024 17:21:40 GMT

@eddieO

Already did.

Re: Joining PM

Tessieboo1952 — Sun, 07 Jul 2024 17:24:04 GMT

@hTideGnow

I can’t get a 6 digit code….it isn’t being sent to her email.

Re: Joining PM

hTideGnow — Sun, 07 Jul 2024 17:28:56 GMT

hi @Tessieboo1952 you cam see the referral code easier by going to the rewards site

When you are in My Account, click "Rewards " on the top right to go to Rewards site. There it will show you the Friend code. Just send the code to your friend. When he activate, he will enter that in the payment step

Re: Joining PM

eddieO — Sun, 07 Jul 2024 17:29:00 GMT

@Tessieboo1952, I'm also using my gmail email for my account which is working fine. If repeated attempts are still not working for you I would open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Joining PM

computergeek541 — Sun, 07 Jul 2024 18:08:10 GMT

Re: Joining PM

Tessieboo1952 — Sun, 07 Jul 2024 18:54:55 GMT

@eddieO

Thank you for your reply. We set up a new gmail account for her this afternoon. It is working because I sent her an email, and she sent me an email, and both went through. But when I tried to go and create an account for her, PM’s confirmation code wasn’t received in her gmail in box, or spam. She has gone home now, but I am going to put in a ticket. Thanks again.