topic Re: Just signed up but used wrong address in Get Support

Just signed up but used wrong address

Msmith24 — Sun, 07 Jul 2024 16:20:06 GMT

I just subscribed by I had the wrong address. How do I change this before it ships?

When I go to My Account, it wants me to activate and I have no other options.

Re: Just signed up but used wrong address

eddieO — Sun, 07 Jul 2024 16:23:19 GMT

@Msmith24 if you are referring to getting a SIM card in the mail you will need to contact a CS agent by clicking on the orange round circle in the bottom right of your screen, or you can open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Just signed up but used wrong address

Msmith24 — Sun, 07 Jul 2024 16:23:48 GMT

Tried that - and no one is ever available. I've been trying since I signed up this morning.

Re: Just signed up but used wrong address

Msmith24 — Sun, 07 Jul 2024 16:31:10 GMT

Thanks, I will send a private message.

Re: Just signed up but used wrong address

eddieO — Sun, 07 Jul 2024 16:34:52 GMT

Depending on how busy they are it can take a few hours for them to respond. Keep checking your inbox (upper right corner there should be an envelop icon)

Re: Just signed up but used wrong address

Meow — Sun, 07 Jul 2024 16:35:39 GMT

Address does not matter to PM. They will never write you nor send you any gifts.

If it is regarding receiving SIM then open a ticket and agent will assist you.

SENDING private message WILL NOT make agent's response faster. It will be way slower as there is no tracking number of your incident... Just be patient and open a ticket.

Re: Just signed up but used wrong address

hairbag1 — Sun, 07 Jul 2024 16:36:54 GMT

@Msmith24

best to just order a PM sim from Amazon for under $5 with FAST delivery. It could take as much as 3 weeks for delivery if ordered from Public Mobile. If there's a Mobile Klinik in your area...they have the PM sims as well.

Re: Just signed up but used wrong address

computergeek541 — Sun, 07 Jul 2024 23:35:15 GMT