topic Re: Data and sms not working in Get Support

Data and sms not working

Jdockstater — Tue, 04 Jan 2022 21:06:23 GMT

I bought new sims for our unlocked phones and got a plan with unlinuted sms, mms and calling and 1gb. Data and sms Nd data wont work at all????

Re: Data and sms not working

matbasm — Sun, 15 Apr 2018 03:21:53 GMT

@Jdockstater, Are you sure your phone is compatible with Public Mobile's network? Have you checked the APN settings on your phone. if they are not correct, you will not have data.

You can check for your APN settings at the following web site. Just select your Make of phone, Model and then select the network (Public Mobile) at the bottom, and it willshow the settings you need.

https://apn-canada.gishan.net/

Re: Data and sms not working

Jdockstater — Sun, 15 Apr 2018 04:32:01 GMT

My texting is working now but not my data? I have a plan with data i paid for it so whatdo i do now?

Re: Data and sms not working

koimr1 — Sun, 15 Apr 2018 04:37:29 GMT

@matbasmjust gave you the first thing you need to check - your APN setting. Read his message before anything else. 🙂

Re: Data and sms not working

Jdockstater — Sun, 15 Apr 2018 04:39:25 GMT

Re: Data and sms not working

Jdockstater — Sun, 15 Apr 2018 04:41:10 GMT

I already changed and Checked my APN that is how i got my texting to work. And i also paid for data with my plan.

Re: Data and sms not working

LEGO — Sun, 15 Apr 2018 04:50:47 GMT

You have to create a new APN, not do changes to existing one. Have you rebooted phone after you made changes?

Re: Data and sms not working

koimr1 — Sun, 15 Apr 2018 04:52:44 GMT

@Jdockstater wrote:
I already changed and Checked my APN that is how i got my texting to work. And i also paid for data with my plan.

Which phone do you have? Let's make sure it's compatible with PM first before going further.

Re: Data and sms not working

Jdockstater — Sun, 15 Apr 2018 04:57:33 GMT

Re: Data and sms not working

Jdockstater — Sun, 15 Apr 2018 05:01:34 GMT

I have no clue what i am doing 😞

Its RCA RLT6066

Re: Data and sms not working

koimr1 — Sun, 15 Apr 2018 05:14:48 GMT

@Jdockstater wrote:
I have no clue what i am doing 😞
Its RCA RLT6066

No worries, my friend. 🙂 We'll try and get you going.

This phone should work with Public Mobile.

You've said that you checked that your APN is all good - this is usually the main cause of "no data" problems so as long as you are certain then we'll continue.

In your phone settings there should be something named "Preferred network type" (might be named differently) - usually under the "More" section under "Wireless and Networks".

Make sure this setting specifies "4G" or "LTE" - every manufacturer seems to use a different wording so use what's closest.

After doing so, reboot your phone and then see if mobile data works.

Re: Data and sms not working

LEGO — Sun, 15 Apr 2018 05:16:55 GMT

There is almost no information about this phone! Please check here. Is this your phone?

Re: Data and sms not working

Jdockstater — Sun, 15 Apr 2018 05:18:43 GMT

Yes i got the APN information off the website listed on here so it should be good.

Under preferred network it only gives me the option for 3G or 2g

Re: Data and sms not working

Jdockstater — Sun, 15 Apr 2018 05:20:09 GMT

Yes thats my phone@ LEGO

Re: Data and sms not working

LEGO — Sun, 15 Apr 2018 05:28:13 GMT

Strange, based on description from Amazon it should work:

“Works anywhere in the world with LTE bands 2/4/7/17; CDMA 1700/1900: GSM/GPRS/edge 850/900/1800/1900”

But, if this is your phone, then how come you only have option for 2G and 3G?

Re: Data and sms not working

Jdockstater — Sun, 15 Apr 2018 05:31:00 GMT

Re: Data and sms not working

LEGO — Sun, 15 Apr 2018 05:39:44 GMT

Did you purchase 3G or 4G LTE data plan?

Re: Data and sms not working

matbasm — Sun, 15 Apr 2018 05:45:51 GMT

@LEGO wrote:
Did you purchase 3G or 4G LTE data plan?

@Jdockstater, please log in to your self service portal account, and double check that you have a data plan on your account, and whether it indicates 3G (if it doesn;t indicate 3G, then it is 4G).

Re: Data and sms not working

Jdockstater — Sun, 15 Apr 2018 05:54:36 GMT

Yes it says $35 3G plan

Re: Data and sms not working

Jdockstater — Sun, 15 Apr 2018 06:06:42 GMT

At the top of my screen by the service bars it doesnt say 3G idk if that helps?