topic Re: New plan won't work in Get Support

New plan won't work

Jo76 — Sat, 06 Jul 2024 19:33:36 GMT

A few days ago me and my two children switched from a shared Telus data plan to individual Public mobile plans. My son was able to switch to the new plan without any problems but when my daughter and I repeated the same steps, our old Telus plan never deactivated and using the new sim card says no service. We both replied "Yes" to the Telus cancelation text. What do we do??

Re: New plan won't work

hTideGnow — Sat, 06 Jul 2024 19:35:19 GMT

HI @Jo76

so, the 2 PM sim cannot cannot and cannot make outbound calls?

if that is the case, it is an account setup problem, please submit the ticket for PM agent to check. Message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New plan won't work

computergeek541 — Sat, 06 Jul 2024 19:49:40 GMT

@Jo76 wrote:
A few days ago me and my two children switched from a shared Telus data plan to individual Public mobile plans. My son was able to switch to the new plan without any problems but when my daughter and I repeated the same steps, our old Telus plan never deactivated and using the new sim card says no service. We both replied "Yes" to the Telus cancelation text. What do we do??

Before anyone says to call the number porting department at Telus, this is the type of situation that they should not be contacted about. There could be a number porting issue, but the way that the Public Mobile service isn't work at all on one of the accounts isn't actually a number porting issue. The Public Mobile customer support agents mentioned earlier are the ones who can take care of that part.

Re: New plan won't work

Craig83 — Sun, 07 Jul 2024 12:22:04 GMT

What **bleep**in customer service agents cuz there ain't no one helping me and I been on here for 3days