topic Re: Download esim without activation summary email in Get Support

Activation email

Alan15 — Sat, 06 Jul 2024 19:04:00 GMT

Not received, while former carrier has stopped my mobile service. Need help urgently.

Re: Activation email

computergeek541 — Sat, 06 Jul 2024 19:06:07 GMT

@Alan15 wrote:
Not received, while former carrier has stopped my mobile service. Need help urgently.

It's possible that the e-mail message could have got delayed or possibly midirected into the spam filer or your e-mail account. The actual e-mail message isn't required to use the service. Does your Public Mobile service work?

Re: Activation email

hTideGnow — Sat, 06 Jul 2024 19:06:31 GMT

HI @Alan15

can you at least make outbound calls? data work?

if you can make outbound calls, try reboot phone once and test

if you cannot even make calls, the account was not setup properly, please message support agent for help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation email

Alan15 — Sat, 06 Jul 2024 19:30:19 GMT

No activation summary email received. Where to download esim to even try if the transferred number is working.

Download esim without activation summary email

Alan15 — Sat, 06 Jul 2024 19:48:04 GMT

Where can I download eSim without receiving the activation summary email? Need urgently as my former carrier has stopped my service.

Re: Download esim without activation summary email

eddieO — Sat, 06 Jul 2024 19:51:32 GMT

@Alan15 you should be able to get it through the Public Mobile app which you will need anyways to complete the eSIM setup

Re: Download esim without activation summary email

hTideGnow — Sat, 06 Jul 2024 19:53:26 GMT

hi @Alan15

you cannot download it yourself

you were using the app to activate? did you get to the esim installation? the app supposed to install it for you. Check your sim manager and see if you see such esim

if it is not there, you will have to ask support agent to send you the QR code. Please submit ticket by message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Download esim without activation summary email

Alan15 — Sat, 06 Jul 2024 19:54:04 GMT

I have installed and signed into the Public mobile app, but where is the QR code to download esim?