SIM card

Le5 — Sat, 06 Jul 2024 18:04:48 GMT

SIM card failed to activate, any suggestions.

Re: SIM card

hairbag1 — Sat, 06 Jul 2024 17:26:14 GMT

lets start at the beginning...did you download the free Public Mobile app to start the process of activation ? If so, how far did you get ?

BKNS27 — Sat, 06 Jul 2024 17:27:17 GMT

Where did you purchase the SIM?

Here are the steps if you are picking a new number or porting your old number over to PM:

Must be followed in order for each step before going to the next step.

If you are not porting your old number and just picking a new number. Make note of the SIM card numbed.

Download the PM app and complete to step 6 with the PM SIM in the phone then reboot your phone by powering off then back on.

The steps must be followed in exact order if you are porting your number over to PM:

Make sure your old SIM is active so don’t cancel serviced with them.
Purchase a PM SIM from Amazon ($4.99), Canadian Cell Supplies ($6.99) or pick one up from Telus/Koodo store ($10.00) or free SIM or eSIM from Public (only if your phone is eSIM compatible so check).
Download the PM app on your phone to activate the SIM. Use the old account number and not the IMEI to avoid issues. Complete to step 6. Note that your previous service is prepaid…you will need to pick a temporary number and contact the CS_Agent to complete the porting of your old number.
Keep the old SIM in your phone and wait for the text from old carrier and confirm with YES you are porting over to PM within 90 minute window once you get the text.
Keep the old SIM in your phone until porting process is completed because the old SIM will continue to work for about 2 hours.
Power off the phone once porting is completed then switch to PM SIM and power on your phone.

Le5 — Sun, 07 Jul 2024 02:34:33 GMT

Got to the end to activate and the wheel keeps spinning.