topic Re: US upcoming trip in Get Support

US upcoming trip

Fredpaul — Sat, 06 Jul 2024 18:33:10 GMT

good morning! If the abive screenshot is my current phone plan, am i good to just keep using my phone as normal when i go to the US next week? Anything specific i need to do to activate this and to avoid extra charges on my next bill? Thank you 🙂

Re: US upcoming trip

Phil_Adelphus — Sat, 06 Jul 2024 11:51:46 GMT

@Fredpaul Yes, works in both Canada and the US, no extra charges, nothing specific to do other than enable data roaming. The only caveat could be the phone you have, if it is not VoLTE enabled by Public Mobile you will have potential difficulties for voice calls because there's no longer any 3G in the USA so non-VoLTE phones have to fall back on T-Mobile's 2G network which is spotty and being phased out.

Some phones need a bit of settings tweaking to connect, others are just seamless. If you have any difficulties just ask here and people will help you. Start off with the phone set to connect at 4G/LTE and not 5G until you get it working, AT&T and T-Mobile are the roaming partners and 5G seems iffy on AT&T with roaming.

Re: US upcoming trip

Fredpaul — Sat, 06 Jul 2024 11:58:01 GMT

Thank you @Phil_Adelphus ! I do see that i have the VoLTE option enabled on my phone, so should be good from that perspective. Thank you for the quick reply 🙂

Re: US upcoming trip

Phil_Adelphus — Sat, 06 Jul 2024 13:07:02 GMT

@Fredpaul Check that your phone is on the VoLTE list for PM or is a newer version of one that's on there. Hopefully your VoLTE option is functioning but I once had a phone on another carrier and it had the VoLTE toggle but was not enabled by the carrier so didn't work. The list is here

https://www.publicmobile.ca/en/on/get-help/articles/volte

Re: US upcoming trip

Fredpaul — Sat, 06 Jul 2024 13:22:13 GMT

My phone isn't on the list actually lol oh well, i'll see how it goes! Worst case ill just use apps that work on Wi-Fi!

Re: US upcoming trip

Phil_Adelphus — Sat, 06 Jul 2024 13:36:26 GMT

@Fredpaul Try T-Mobile's 2G and see if that works when you're there, its availability depends where you are so if you are moving around it might vary. T-Mobile was actually planning to shut it down this past April but seemingly changed their minds. Even without VoLTE your texting and data should still work so you can use a voip app that way as well as wifi.