topic Re: Data is not working in Get Support

Data is not working

Tamaravg — Tue, 04 Jan 2022 21:06:18 GMT

Hi,

I got an Public mobile plan today and my data is not working. I fixed the APN-settings exactly as asked, what else?

Best,
Tamara

Re: Data is not working

mimmo — Sat, 14 Apr 2018 23:52:15 GMT

what phone are you ising? does your plan show the data addon? try deleteing the apn and entering it again. also rebooting phone sometimes helps.

this thread is helpful

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p/205906

Re: Data is not working

Luddite — Sat, 14 Apr 2018 23:52:16 GMT

What is make/model of your phone?

Have you tried setting the phone to 3G rather than LTE?

Have you rebooted the phone?

Do calling/texting work?

Re: Data is not working

Tamaravg — Sun, 15 Apr 2018 00:36:07 GMT

I'm using a Sony Xperia X compact. I did both things you suggested a few times already.

Also, I am able to call, but I cannot receive a text or call from an international number

Re: Data is not working

will13am — Sun, 15 Apr 2018 00:30:15 GMT

Receiving text from international customers seems quite unpredictable. I can message a friend in uk. He can't message me. Luckily, I don't rely on SMS.

Re: Data is not working

Tamaravg — Sun, 15 Apr 2018 00:32:39 GMT

Well, that's not really hopeful..

@will13am wrote:
Receiving text from international customers seems quite unpredictable. I can message a friend in uk. He can't message me. Luckily, I don't rely on SMS.

Re: Data is not working

Tamaravg — Sun, 15 Apr 2018 00:41:19 GMT

It's working! All of a sudden, without any changes. Thanks for your replies!

Re: Data is not working

will13am — Sun, 15 Apr 2018 04:00:54 GMT

@Tamaravg wrote:
Well, that's not really hopeful..

@will13am wrote:
Receiving text from international customers seems quite unpredictable. I can message a friend in uk. He can't message me. Luckily, I don't rely on SMS.

TBH, SMS is a 20th century thing that should have been left behind. There are so many messaging platforms that blow the doors off of SMS.

Re: Data is not working

srlawren — Sun, 15 Apr 2018 19:42:53 GMT

@will13am wrote:
@Tamaravg wrote:
Well, that's not really hopeful..

@will13am wrote:
Receiving text from international customers seems quite unpredictable. I can message a friend in uk. He can't message me. Luckily, I don't rely on SMS.

TBH, SMS is a 20th century thing that should have been left behind. There are so many messaging platforms that blow the doors off of SMS.

@Tamaravg I agree with @will13am here. Especially now that you have some mobile data, SMS should be your last resort. I'd recommend you ask your friend if they have WhatsApp, Facebook Messenger, Skype, Hangouts, Line, WeChat, BBM, or one of dozens of other chat apps that will give a richer experience by using data instead of SMS.