topic Re: Poet Numbers Wrong one... in Get Support

Poet Numbers Wrong one...

Iam2fast4you — Sat, 06 Jul 2024 03:19:00 GMT

I have an account and number with Public.

I attempted to port another number I own from Koodo but instead they ported the number from my Koodo to Public using the phone I already had on Public

So now my phone has my kids number, he has no service, and my original phone number is gone.

Suggestions???

Re: Poet Numbers Wrong one...

softech — Sat, 06 Jul 2024 03:46:10 GMT

@Iam2fast4you

luckily they are all within Telus family and likely the wrong can be made right again.

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Poet Numbers Wrong one...

eddieO — Sat, 06 Jul 2024 03:46:18 GMT

@Iam2fast4you not sure if this can be undone but you will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Poet Numbers Wrong one...

Phil_Adelphus — Sat, 06 Jul 2024 09:52:31 GMT

@Iam2fast4you That's because you can only have one number per account, so the system assumed you were porting in a number to the logged in account to replace the existing number. You will need to set up a separate account with a different email address for the other number once customer support has hopefully fixed the problem.