topic Re: Incorrect data usage in Get Support

Incorrect data usage

Brucewg — Tue, 04 Jan 2022 21:06:15 GMT

My data usage for April 7 shows 1697 mb used. I was using my wifi all day that day. This is obviously an error. No, I was not streaming any thing on my cell.

Re: Incorrect data usage

Luddite — Sat, 14 Apr 2018 23:21:39 GMT

a) Are you sure that was the amount used and not remaining?

b) If you have an iPhone, is WiFi assist turned off? Otherwise, cellular data is used even while on wifi.

c) If you have any apps updating in the background it may happen if you were ever outside range of wifi.

Re: Incorrect data usage

Brucewg — Sat, 14 Apr 2018 23:54:10 GMT

Yes to a and do not apply to b &c

Re: Incorrect data usage

srlawren — Sun, 15 Apr 2018 19:39:51 GMT

@Brucewg @Luddite many Android phones have a Wi-Fi assist type feature now too. For example, on my OnePlus 5T, it's called "Smart Wi-Fi Switcher":

@Brucewg to see what apps or services have been using your data on an Android device, please see here: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Data-add-on-not-working/m-p/173522/highlight/true#M18834

Re: Incorrect data usage

Brucewg — Wed, 18 Apr 2018 06:36:59 GMT

Apparently True Key app was using

all my data up. Seems to be doing something in the background. Restricted background data for the app.

Re: Incorrect data usage

srlawren — Wed, 18 Apr 2018 16:05:28 GMT

@Brucewg glad you got it sorted out. thanks for the udpate

Re: Incorrect data usage

iidoka — Sun, 22 Jul 2018 06:50:23 GMT

My first month. 4 days left until I need to add credit. I log in. My usage data says I have used only around 300 Mb. Earlier in the month it seemed to accurately reflect the usage tracker on my phone. I only have a short time until my month expires. Any idea why it's showing that I have so much data available again??

P. S. I couldn't figure out how to ask a question to the community so I decided to post into this thread. Maybe you could let me know where to post my questions in the future.

Re: Incorrect data usage

mimmo — Sun, 22 Jul 2018 13:11:11 GMT

@iidoka people usually complain that the usage is wrong in the other direction. how much data do you think should be left? the online data moitor is usually very accurate. maybe you didnt use as much data as you thoiught? how much data do you have in your plan? what does your phone say? ( you can install an data monotring app like data witness or my data manager both will track 30 day cycles.

to post a new topic click on the correct correct board (ie plans and addons) then there will be an oragne button which says start a new topic.

Also dont forget if you enable autopay you will save an additional $2/30 days