topic Re: Compte desactivé in Get Support

Compte desactivé

Emilieb04 — Sat, 06 Jul 2024 18:28:36 GMT

Hello my account has been deactivated because of too many passewords error and I need to reactivate it

thanks

Re: Compte desactivé

VIP_Tech — Tue, 01 Feb 2022 20:01:40 GMT

@Emilieb04

close all Browser and clear cache and cookies,
and try open one Browser inPrivate mode,

How Reset your Self-Serve password (publicmobile.ca)

or get in touch with Customer Support Agent (publicmobile.ca)

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)

Re: Compte desactivé

softech — Tue, 01 Feb 2022 21:00:26 GMT

@Emilieb04 a écrit :
Hello my account has been deactivated because of too many passewords error and I need to reactivate it
thanks

@Emilieb04 Did you try the Forgot Password link (https://selfserve.publicmobile.ca/forgot-password/)? Enter the correct email address, then answer the security question

If still fails, please open ticket with PM Support

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Forgot Login Information ", click "Contact Us", click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there