topic Re: Cannot update my credit card particulars in Get Support

Cannot update my credit card particulars

Jo31 — Fri, 05 Jul 2024 18:50:16 GMT

My credit card expires the end of the month and I need to update my payment information. However, tried more than once using the "manage "manage subscription" and then "manage payment method". The website message coming up is that it cannot be done. Tried to get advice from the chatbot, but it tells me Visit the 'Payments' section a choose 'Update Card Information" but there is no "Update card information" button anywhere. What to do?

Re: Cannot update my credit card particulars

slusagm — Fri, 05 Jul 2024 18:51:58 GMT

so many complains on update credit card

wait an hour and try again, if still fails to update, you need to get a voucher to resume the service first and come back and upate the card in couple days

Re: Cannot update my credit card particulars

TheSterlinger — Fri, 05 Jul 2024 18:52:35 GMT

@Jo31 yes, many has problems trying to update cc info.

Try this link.

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Cannot update my credit card particulars

Jo31 — Fri, 05 Jul 2024 18:56:01 GMT

Yes, I saw that button, but i do not want to buy or pay immediately, I just want to update my existing credit card information so that a valid card is on file when the next payment is due end of July. If I use that button, it seems that funds will be taken immediately.

Re: Cannot update my credit card particulars

Jo31 — Fri, 05 Jul 2024 18:57:53 GMT

Hi, Been trying a couple of days... Service is still ongoing and will only stop end of the month when the card on file expires. I thought i was being pro-active here..!

Re: Cannot update my credit card particulars

TheSterlinger — Fri, 05 Jul 2024 19:00:34 GMT

@Jo31 ok, I have the same options under payments, mange payment methods.

not sure why it's not working for you. Clear cache and try again. Here is the direct link

https://myaccount.publicmobile.ca/en/account/payment/manage-card

Re: Cannot update my credit card particulars

hTideGnow — Fri, 05 Jul 2024 19:02:35 GMT

HI @Jo31

did you try another card? and you sure the postal code is correct? same as what is on the credit card?

try also using the app. But make sure you grant Location permission to it first.

Re: Cannot update my credit card particulars

Jo31 — Fri, 05 Jul 2024 19:05:06 GMT

Hehe, I dont have too many credit cards.... One is enough for me. So everything stays the same except the expiry date. (But obviously I input the number etc etc again to update.)

Re: Cannot update my credit card particulars

computergeek541 — Fri, 05 Jul 2024 22:04:55 GMT

Re: Cannot update my credit card particulars

computergeek541 — Sun, 25 Aug 2024 03:00:24 GMT

Re: Cannot update my credit card particulars

computergeek541 — Sun, 25 Aug 2024 03:57:25 GMT

@hTideGnow wrote:
HI @Jo31
did you try another card? and you sure the postal code is correct? same as what is on the credit card?
try also using the app. But make sure you grant Location permission to it first.

Location permission do not not need to be enabled in the Public Mobile app to add or update a credit card. That may have previously been the case, but I have recently updated my card and for testing purposes, I purposely disabled the location permission for the app. The process completed fine.