topic Activation has failed? in Get Support

Activation has failed?

EdCheng — Fri, 05 Jul 2024 15:42:37 GMT

Hi,

1) Tried to activate yesterday including a transfer of my number from other provider

2) Activation failed

3) Tried to contact customer support / no agents available (multiple attempts)

4) Tried to raise a ticket

Is this the norm for public mobile support?

Re: Activation has failed?

slusagm — Fri, 05 Jul 2024 15:44:31 GMT

how you opened ticket?

To open ticket, use the orange charbot icon on the lower right. Start the question Submit Ticket, then choose Contact Us to get to the ticket open screen

Re: Activation has failed?

hTideGnow — Fri, 05 Jul 2024 15:45:37 GMT

hi@EdCheng

where you got the errro "no agent avaialble"? never seen that. I think you just not open ticket in the correct place

just message support agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation has failed?

EdCheng — Fri, 05 Jul 2024 15:45:45 GMT

Yes I did. They just asked me for my email address.

Re: Activation has failed?

slusagm — Fri, 05 Jul 2024 15:46:26 GMT

maybe try the message link provided by @hTideGnow

I just tried, seems to be a quicker way

Re: Activation has failed?

eddieO — Fri, 05 Jul 2024 15:48:45 GMT

@EdCheng, are you able to confirm the number porting completed, did you receive a text from your old company and replied yes? Are you able to make and receive calls?

Re: Activation has failed?

EdCheng — Fri, 05 Jul 2024 15:49:49 GMT

I did not receive any of that yet. It basically says activation failed and contact a support agent which seems quite difficult to do.

Re: Activation has failed?

EdCheng — Fri, 05 Jul 2024 15:53:43 GMT

On the APP it says "SUBSCRIPTION NOT ACTIVATED" - Something didn't go right while activating your subscription. Click below to contact a customer support agent.

Re: Activation has failed?

hTideGnow — Fri, 05 Jul 2024 15:56:14 GMT

hi @EdCheng

not hard, just use the link to message support agent .

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will reply shorlty, just check the Community inbox for their reply

Re: Activation has failed?

EdCheng — Fri, 05 Jul 2024 15:57:53 GMT

They seem to be responding now via above.

Re: Activation has failed?

slusagm — Fri, 05 Jul 2024 15:59:40 GMT

still submit the message

they don't reply instantly, it is not a live chat but just messages , almost like email, but they reply quick.

Re: Activation has failed?

eddieO — Fri, 05 Jul 2024 16:04:27 GMT

It's possible that you contacted customer support near the end of their support hours, you can try again as they are definitely online. You can also try clearing your browser's or PM app cache etc and try the activation process again