topic Re: Points Error in Get Support

Points Error

hdran — Thu, 04 Jul 2024 22:20:53 GMT

Hi all,

Before the points system, every month I received a $4 credit; $2 for auto pay, and $2 for being a loyal member for the duration that I have been.

This should equate to 4 points a month. I noticed for July, I only received 2.6 pts. Is this an error? Why doesn't the total points come to $4 like it use too?

Any help would be appreciated. Thank you

Re: Points Error

Sansan — Thu, 04 Jul 2024 22:28:01 GMT

@hdran with this new Points System, you are losing, that's the whole point of the switch. If they were to give you the same $4 then no reason to change the program! It's a win for PM.

You get 5% of your payment for your plan back each month. You will not get the autopay and a loyalty.

You will get 1 point for every referral active within PM each 30 days.

10 points once a year on uour anniversary and points back in this community.

Sucks yea 😕

Re: Points Error

computergeek541 — Thu, 04 Jul 2024 22:28:13 GMT

@hdran wrote:
Before the points system, every month I received a $4 credit; $2 for auto pay, and $2 for being a loyal member for the duration that I have been.
This should equate to 4 points a month. I noticed for July, I only received 2.6 pts. Is this an error? Why doesn't the total points come to $4 like it use too?

Sorry, but this isn't an error. No extra points are given for either using autopay or being a customer for more than 2 years.

Re: Points Error

Meow — Thu, 04 Jul 2024 22:35:22 GMT

You will get 5% of your bill; 10 at anniversary and 1 point for each referral. NOTHING else except if you participate in Community...

Re: Points Error

EB0 — Thu, 04 Jul 2024 22:58:18 GMT

@hdran
no more auto pay or loyalty l, it’s 5% of your payment

2.6 point means you pay $52 which seems high what plan do you have?

Re: Points Error

eddieO — Thu, 04 Jul 2024 23:02:26 GMT

@hdran, unfortunately PM has replaced the old Rewards system with a new Points system which means all customers will pay the full amount upfront. As the others have mentioned, you will get back points ( 1 point = $1 ) and once you have accumulated enough you can redeem them, 15 points towards a $15 bill credit or for as little as $5 towards things like 200 MB data or Canada Wide talk booster 500). The bill credit must be manually applied.

Re: Points Error

hdran — Fri, 05 Jul 2024 01:33:02 GMT

Thank you all for clearing this up. I did not know points were only 5% of my monthly bill.