topic Re: Shipping Time on New SIM Card in Get Support

Shipping Time on New SIM Card

jj70 — Fri, 05 Jul 2024 01:54:37 GMT

I placed my order today for a physical SIM card, and it said shipping would take two business days. Now, after the order is processed, the expected delivery has changed from two business days to July 15, which is over seven business days. Why were so many days added to the delivery? I needed the SIM card ASAP.

Re: Shipping Time on New SIM Card

DennyCrane — Fri, 05 Jul 2024 00:52:24 GMT

Public Mobile is notorious for slow fulfillment on sim card orders. Some never arrive at all. It's best to order from Amazon for $5 on Prime, or find a local Telus/Koodo corporate store.

Re: Shipping Time on New SIM Card

slusagm — Fri, 05 Jul 2024 00:53:40 GMT

for some people, the shipping can be long, like 3 weeks

but ask PM to check, they can resend you one or arrange to let you pickup from Telus stores close by

Open ticket by using the orange chatbot icon on the lower right, type the question Submit ticket and the choose Contact Us, it will then lead you to the form to open ticket

Re: Shipping Time on New SIM Card

Sansan — Fri, 05 Jul 2024 00:55:40 GMT

@jj70 the 2 business days is for shipping to leave the wearhouse.

Delivery time is roughly 10 business days.

You can purchase from Amazon quicker or shop around in local Telus/Koodo Mobile Klinck stores. In store they do charge $10+.

Re: Shipping Time on New SIM Card

eddieO — Fri, 05 Jul 2024 00:59:13 GMT

@jj70, the 2 business days is for the time frame that PM will ship it out but after that it's in Canada Post's hands and can take several days to several weeks to arrive and without tracking number. If you're in a big city it will likely be quicker but no guarantees

Re: Shipping Time on New SIM Card

DennyCrane — Fri, 05 Jul 2024 01:01:57 GMT

@eddieO That's a myth that people love to spread around here. Canada Post domestic letter mail does not take weeks, it takes days. They aren't just somehow picking on Public Mobile with their sim card orders, yet every other company they send letter mail for is fine. The issue is absolutely at Public Mobile's end. And just because they say they've shipped it, doesn't mean it's been handed off to Canada Post.

Re: Shipping Time on New SIM Card

eddieO — Fri, 05 Jul 2024 01:12:15 GMT

@DennyCrane, I'm usually impatient so I went with an eSIM for myself and for my wife we picked her's up at Telus

Re: Shipping Time on New SIM Card

DennyCrane — Fri, 05 Jul 2024 01:13:24 GMT

@eddieO Wise. I'd never recommend anyone order from Public Mobile direct.

Re: Shipping Time on New SIM Card

Sansan — Fri, 05 Jul 2024 01:17:46 GMT

It's the luck of the draw. When I order mine from pm it arrived in 3 days.

CP is very reliable. I dropped something in the mail on Monday and when I called them on Wednesday it was received.

Re: Shipping Time on New SIM Card

softech — Fri, 05 Jul 2024 02:51:48 GMT