topic Re: Cancel the plan in Get Support

Cancel the plan

Jonook — Thu, 04 Jul 2024 23:38:45 GMT

I want cancel the plan because before 2 month I transferred the number from Fido to public mobile, but I don’t know why it’s failed and I got a new phone number, so I just be charged by Fido and public mobile In these two months，so sad so I want cancel my account now

Re: Cancel the plan

softech — Thu, 04 Jul 2024 23:41:48 GMT

@Jonook if you can login to My Account, just disable Autopay there

Login to My Account, go to Payment page, click Manage Subscription, then turn off the Subscribed toggle.
(or direct link: https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription)

if you cannot login, then message support and ask them to remove the credit card for you

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Cancel the plan

eddieO — Fri, 05 Jul 2024 00:06:36 GMT

@Jonook, just curious but were you happy with the PM service? Did you retry initiating the number porting? An important step in the number porting process is to keep your old providers SIM card (Fido) in your phone until you respond Yes to their text message asking to confirm number porting, did you receive that message?