topic Re: Phone number transfer in Get Support

Phone number transfer

Sherry123 — Thu, 04 Jul 2024 22:58:45 GMT

My friend travelled outside of Canada and so he closed his Public Mobile number. He wants to know if he can still hold on to his original phone number when he gets back to Canada and reactive his phone services with Public Mobile.

Re: Phone number transfer

computergeek541 — Thu, 04 Jul 2024 23:00:05 GMT

@Sherry123 wrote:
My friend travelled outside of Canada and so he closed his Public Mobile number. He wants to know if he can still hold on to his original phone number when he gets back to Canada and reactive his phone services with Public Mobile.

Sorry, but once a Public Mobile account has been closed, the number is no longer his to use.

Re: Phone number transfer

golfball — Thu, 04 Jul 2024 23:06:11 GMT

If the account is in the suspended state which lasts 90 days then he would still have the number, but if it's fully deactivated then it's gone.

Re: Phone number transfer

EB0 — Thu, 04 Jul 2024 23:07:25 GMT

@Sherry123

Once the account is closed, there is hard to get the number back, do you know how did he close his account?

Re: Phone number transfer

eddieO — Thu, 04 Jul 2024 23:15:35 GMT

@Sherry123, PM will apparently keep you number for up to 90 days before it is lost to the pool of numbers as long as the number hasn't been ported out. When you say that your friend closed his number I'm not really sure what was done so I would recommend that they contact a PM CS_agent which can be done by clicking on the orange circle in the bottom right corner.

Re: Phone number transfer

BKNS27 — Fri, 05 Jul 2024 01:09:29 GMT

@Sherry123

How did he closed his account? More detail is required.