topic Re: SMS Messaging Not Happy in Get Support

SMS Messaging Not Happy

Johnmersey — Thu, 04 Jul 2024 19:48:10 GMT

I just joined Public Mobile..

Can't receive sms messages since I joined.

Re: SMS Messaging Not Happy

Dunkman — Thu, 04 Jul 2024 15:15:57 GMT

More details would be helpful.

Did you port your number from another carrier? If you did port, did you respond "yes" to the port request text? It can take 1-2 hours for the port to be completed.

What about incoming phone calls?

Re: SMS Messaging Not Happy

suirad — Thu, 04 Jul 2024 15:43:34 GMT

I think I'm in the same situation. I replied "yes" over 2.5 hours ago, and pretty quickly got an SMS from 611 after switching to the new PM SIM (not 100% sure it was the new SIM, possibly still the old one, but I think I already switched). However, no other in/out SMS since then (including several attempts at 6-digit codes), and no outgoing calls. Don't know if anyone tried calling me yet. Restarted phone a couple of times.

Re: SMS Messaging Not Happy

suirad — Thu, 04 Jul 2024 15:54:05 GMT

Support just got back to me saying it's a synchronization issue - they're working on it.

SMS Messaging

Johnmersey — Thu, 04 Jul 2024 16:37:24 GMT

I can't access my account without sms messaging from Public Mobile..

Re: SMS Messaging

eddieO — Thu, 04 Jul 2024 16:49:15 GMT

@Johnmersey, are you referring to the 6-digit verification code that is sent by PM? if you are not receiving it you should be able to click on the link "did not receive code" and then select to resend the code by email

Also, are you usually able to send out and receive text messages?