topic No data in Get Support

No data

Ceath — Thu, 04 Jul 2024 08:20:18 GMT

I've hit my 50gb limit, and instead of a slower internet speed, I have no data at all. Chrome says internet is off. The 34 dollar 5g 50gb plan is supposed to just lower the speed, no cut you off completely from internet. Please help me. Thank You

Re: No data

Savy24 — Thu, 04 Jul 2024 08:51:09 GMT

This has happened to me and I think it’s because the lower speed is just to slow for our phones. I used up all my data before and wasn’t able to do anything.

Re: No data

Phil_Adelphus — Thu, 04 Jul 2024 11:03:29 GMT

@Ceath Are you certain that when you selected that plan it said it was unlimited data? I know one of the two $34 plans is unlimited now but it depends what was offered at the time you selected it. The $34 Canada-US plan currently on offer does not have unlimited data.

Re: No data

EB0 — Thu, 04 Jul 2024 11:09:44 GMT

There are two $34 plans

Canada and US 50GB plan doesn’t have slower data after the using all of the data.

Canada only plan 50GB has a slower data up up 512 kb after using the data.

Re: No data

colleeno — Thu, 04 Jul 2024 12:28:19 GMT

@Ceath It sounds like you have the $34 plan that doesn’t have unlimited data (the Canada-US plan). You can renew your plan early (today) if you want and, at the same time, change to the Canada only plan if you think you are going to require unlimited data consistently. There are also $40 75GB and $50 100GB Canada-US plans available to switch to but they do not have unlimited data.

Re: No data

Ceath — Fri, 05 Jul 2024 00:27:40 GMT

Thank-you to you all. Yes I guess I chose the plan without unlimited data. All good now