topic Re: My payment in Get Support

My payment

Michaelkourtes — Wed, 03 Jul 2024 22:54:02 GMT

My payment was taken automatically on July 2nd, however my account has been suspended for non payment. I want it fixed YESTERDAY

Re: My payment

hTideGnow — Wed, 03 Jul 2024 23:05:01 GMT

hi @Michaelkourtes

you rebooted the phone and check?

and on your My Account, it might be showing suspended, but maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My payment

Phil_Adelphus — Wed, 03 Jul 2024 23:05:39 GMT

@Michaelkourtes Best to contact customer service, open a ticket at the chat icon bottom right of this page or send a private message to support if the chatbot isn't helpful.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The link above is pre-addressed. We're only other customers here in the community and can't do anything about your account.

Re: My payment

Michaelkourtes — Wed, 03 Jul 2024 23:29:16 GMT

FIX IT

Re: My payment

hTideGnow — Wed, 03 Jul 2024 23:34:27 GMT

hi @Michaelkourtes

Sorry, we cannot fix it, we are just customers like you. We just here try to help and share our experience 🙂

Re: My payment

Rastin — Thu, 04 Jul 2024 00:01:05 GMT

If you wanted it fixed yesterday you should have contacted PM yesterday and not here today yelling at people that have nothing to do with PM other then being customers like you. And giving anyone Attitude like this will only slow down and help your going to get.