topic Re: Unable to acces My Account page. in Get Support

Unable to acces My Account page.

niffler__ — Wed, 03 Jul 2024 20:51:28 GMT

Hi there,

I have to recharge my public mobile number. However, I'm unable to access the 'My Account' page. When I click on the link, the browser loads up but stays on the same page. Please note, I don't have network coverage as I'm abroad (will be returning later this month). Trying to do this on Edge browser. Thanks.

Re: Unable to acces My Account page.

Meow — Wed, 03 Jul 2024 20:38:22 GMT

If you are accessing PM web page from not your regular access points PM will send you a code to authenticate yourself.

Chose email to receive it as phone not be able to receive it if you do not have proper plan and are not in Canada/USA.

Access to PM should work from any place on earth... Install Chrome and try to log in again.

Re: Unable to acces My Account page.

niffler__ — Wed, 03 Jul 2024 20:39:40 GMT

Oh I've done that. I chose the email option and logged in (been doing that for quite some time now). The issue that I'm facing is once I login and then want to navigate to 'My Accounts' page nothing happens.

Re: Unable to acces My Account page.

niffler__ — Wed, 03 Jul 2024 20:48:57 GMT

What other options do I have to recharge/re-activate my number? I do have a person in Canada who might be able to help me.

Re: Unable to acces My Account page.

computergeek541 — Wed, 03 Jul 2024 20:54:43 GMT

@niffler__ wrote:
What other options do I have to recharge/re-activate my number? I do have a person in Canada who might be able to help me.

As long as your Public Mobile account hasn't been suspended for 90 day, a top up can be applied using vouchers. Muskbird.com offers real time vouchers which automatically apply the top up to your Public Mobile account without you needing ti dial 611 from your phone (which you can't while you're overseas). Muskbird does charge an additional convenience fee.

Re: Unable to acces My Account page.

niffler__ — Wed, 03 Jul 2024 20:57:02 GMT

Thanks for the suggestion. Will I be unable to access "My Account" page upon login incase my account has been suspended for 90 days? If yes, how can I reactivate the account?

Re: Unable to acces My Account page.

computergeek541 — Wed, 03 Jul 2024 21:00:13 GMT

@niffler__ wrote:
Thanks for the suggestion. Will I be unable to access "My Account" page upon login incase my account has been suspended for 90 days? If yes, how can I reactivate the account?

Accounts that have been suspended for 90 days are automatically closed. They cannot be reactivated.

Re: Unable to acces My Account page.

niffler__ — Wed, 03 Jul 2024 21:05:24 GMT

Oh no. So I just checked an email from PM from 12 days ago. It's a survey asking why I left PM. So the number is closed ig?

1. Can we get the same phone number by signing up again?

2. Can I buy a PM sim card at the airport (YYZ)? If yes, how long will it take to activate as I will be using it book an uber?

Thank you very much for all the help!

Re: Unable to acces My Account page.

niffler__ — Wed, 03 Jul 2024 21:10:25 GMT

So there is an option to purchase an esim from my PM account. Is it doable from outside Canada? Of course I won't get the PM service here but will the sim activate and later work once I land at the airport?

Re: Unable to acces My Account page.

slusagm — Wed, 03 Jul 2024 21:13:17 GMT

yes it will. I remember someone talked about it

but why not wait till you are back in Canada? it is a 5 min process only

Re: Unable to acces My Account page.

niffler__ — Wed, 03 Jul 2024 21:15:05 GMT

alright.. so you are saying that I can purchase a new PM sim at the airport and it will activate within a few minutes? I would be needing it to book an uber (hence my enquiry).

Re: Unable to acces My Account page.

slusagm — Wed, 03 Jul 2024 21:19:32 GMT

I meant eSIM setup is within 5 mins

not sure if airport has Telus or Koodo kiosk and even they do , if they have PM sim for sell

Re: Unable to acces My Account page.

computergeek541 — Wed, 03 Jul 2024 21:23:22 GMT

@niffler__ wrote:
alright.. so you are saying that I can purchase a new PM sim at the airport and it will activate within a few minutes? I would be needing it to book an uber (hence my enquiry).

While I won't say that there has never been a delay in the servcie starting to work, the Public Mobile service usually starts working as soon as the customer has completed the activation steps. Does your device support eSIM? If it does, you wouldn't need to look for a store that sells Public Mobile SIM cards.

Re: Unable to acces My Account page.

niffler__ — Wed, 03 Jul 2024 21:25:32 GMT

Will the esim activate if I buy it right now (outside Canada)? I'm on the "Select a SIM" page and have verified my device's IMEI number for compatibility as well. @computergeek541

Re: Unable to acces My Account page.

slusagm — Wed, 03 Jul 2024 21:27:05 GMT

yes, there was a post from earlier confirmed es8m activated while overseas and worked when back in Canada

Re: Unable to acces My Account page.

niffler__ — Wed, 03 Jul 2024 21:40:59 GMT

Btw, is it possible to get the same mobile number (which got deactivated) when signing up again?