topic Re: Error submitting ticket in Get Support

Error submitting ticket

Sheena3455 — Wed, 03 Jul 2024 15:36:47 GMT

I keep getting an error when submitting a ticket. It states to enter N/A if im using an eSIM and yet does not allow me to. there is no phone number to speak to anyone. my phone is now in limbo and I cant do anything with it. Have data on public, and phone number still with old provider. please contact me ASAP as I'm paying 2 providers because your page doesn't work, and public did not port the number over of which
Im waiting for them to contact me.

Re: Error submitting ticket

hTideGnow — Wed, 03 Jul 2024 15:38:46 GMT

hi @Sheena3455

use this link to message support, you don't have to fill in those thing with message

submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Error submitting ticket

Phil_Adelphus — Wed, 03 Jul 2024 15:39:08 GMT

@Sheena3455 If you can't submit a ticket send a private message to support instead using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But I will private message you a phone number for the porting team to try first, check your inbox in a minute or two.

Re: Error submitting ticket

Meow — Wed, 03 Jul 2024 15:55:42 GMT

I never had issues submitting a ticket. It never asked me for SIM number or similar. Just what the issue is.

Using computer, not phone...

Re: Error submitting ticket

slusagm — Thu, 04 Jul 2024 02:14:35 GMT

@Meow

just tried to submit a ticket on the computer and it asked me for my SIM number like what OP experienced