topic Re: Esim deleted in Get Support

Esim deleted

Its_daud — Tue, 02 Jul 2024 20:14:48 GMT

Hi will great full if anyone can help

In Fact I deleted my esim by mistake and now trying to buy again esim through my account but after selecting esim pm app doesn't allow to make payment for new esim.

Can anyone help

Re: Esim deleted

BKNS27 — Tue, 02 Jul 2024 08:38:34 GMT

@Its_daud

Please contact a CS_Agent by typing in Submit a Ticket on the Chat bubble.

They might waive the fee if you delete it by mistake.

Re: Esim deleted

Phil_Adelphus — Tue, 02 Jul 2024 08:47:36 GMT

@Its_daud A replacement esim should be free but you do have to go through the purchase process. What happens when you try?

Re: Esim deleted

Its_daud — Wed, 03 Jul 2024 14:42:19 GMT

hi this what it shows and don't allow further to make payment

Re: Esim deleted

hTideGnow — Wed, 03 Jul 2024 15:26:54 GMT

hi @Its_daud

can you click Pay $5.60 and install?

or click the X on the top right of "Before you proceed" and then click Pay $5.60..

Re: Esim deleted

Phil_Adelphus — Wed, 03 Jul 2024 15:28:07 GMT

@Its_daud You mean when you tap on the Pay $5.60 and install nothing happens?