topic Re: Monthly charges in Get Support

Monthly charges

Cliff21 — Wed, 03 Jul 2024 15:06:15 GMT

My monthly charges have increased from $28.00 to $35.00 plus GST. I received no notice or expl

Re: Monthly charges

softech — Wed, 03 Jul 2024 15:08:28 GMT

Are you on $35 plan? if so, you might be able to get the savings back. But let me tell you what the actual issue is

PM retired the old reward system earlier (May 2024) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
After renewal, PM will give you the points to your reward account within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price

But you have a $35-3GB plan, you might be able to get the lost money back. PM is offering existing subscribers a $29-10GB plan. That is pretty much the same monthly cost you have been paying with more data. Or you can check the $34-50GB plans (they have two different ones)

Re: Monthly charges

Handy1 — Wed, 03 Jul 2024 15:09:30 GMT

@Cliff21 You may have missed the announcement . Everyone has been moved to the new points rewards and the old legacy rewards have been removed . This will cost your around $60 more a year . Instead you now pay full plan amount and will receive points rewards . Once you have 15 points you can redeem $15 off your bill from the rewards portal in your account

Re: Monthly charges

Cliff21 — Thu, 04 Jul 2024 12:53:11 GMT

I would love to switch to the $29 plan but everytime I try the system freezes up. Very

Re: Monthly charges

slusagm — Thu, 04 Jul 2024 12:56:02 GMT

@Cliff21

try using Incognito mode

if still freezes, try the Public Mobile app