topic Re: Lost phone in Get Support

Lost phone

Ali-5 — Wed, 03 Jul 2024 10:19:01 GMT

I have tried to reach out customer service agent one of agent she ask me to provider her new SIM card serial number and voucher pin than I send it to her but after that she didn’t get back to me I was wondering she will help me to get back my number but she haven’t reply me I was keep waiting for her reply… so what should I do now how someone can help me with this problem

Re: Lost phone

softech — Wed, 03 Jul 2024 11:02:21 GMT

@Ali-5 could be just because it las late yesterday and the support centre closed. They will reply today. But probably a good idea to send them another message after 9AM EST to ask for status update

Re: Lost phone

Ali-5 — Wed, 03 Jul 2024 11:08:56 GMT

Hi i send them a couple of message's let’s see..hopefully they will get back to me.

Re: Lost phone

BKNS27 — Wed, 03 Jul 2024 14:43:09 GMT

@Ali-5

You could have login to your account website or app and had the 2FA code sent by email then entered the new SIM card number and voucher number & PIN yourself.