topic Re: Transfer Failed in Get Support

Transfer Failed

Ty77 — Mon, 01 Jul 2024 20:50:16 GMT

Trying to setup my wife’s phone from Koodo. The transfer/activation failed (step 6 says subscription not activated). Won’t let me start the process over. Tried going through chat but any time it brings me to submit a ticket I can’t even get the next window to open. So completely stuck going in circles at the moment. Can’t restart and can’t contact anyone directly to help.

Re: Transfer Failed

softech — Mon, 01 Jul 2024 20:51:12 GMT

@Ty77

try this,

Click Logout on top left of the screen
Wait 5 mins for the system to configure on the back end.
Then log in again using the Email and Password.
The app will then sends a code to the Email again,. Enter the code
and you will see the prompt 'Confirm for Full Access' and your Activation will be completed after

if that does not work, open ticket with PM support. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Transfer Failed

hTideGnow — Mon, 01 Jul 2024 20:53:45 GMT

hi @Ty77

i don't think you can do much other than ask support agent to help. Yes, open ticket with Chatbot can be confusing, just use message. Private message CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transfer Failed

Ty77 — Wed, 03 Jul 2024 05:43:01 GMT

Thanks so much, was able to get through to chat on her phone and getting through to a CA agent got us through it.

Cheers!