topic Re: Promotion not honored/installed in Get Support

Promotion not honored/installed

Sskf — Wed, 03 Jul 2024 01:35:24 GMT

I got texted a promo for 40gb for $29 a month reply Yes. I did and my plan hasn't changed

Re: Promotion not honored/installed

slusagm — Wed, 03 Jul 2024 01:38:07 GMT

when the promo end date? i read something that they schedule the plan change after the promo end, some will have to wait longer to see the new plan kicks in

but you can ask PM, better to send a screenshot of your text showing you got the text and you replied

just open ticket, click the Orange chatbot icon on lower right, type the question Submit ticket and click Contact Us, it will get you to the window to open ticket

Re: Promotion not honored/installed

BKNS27 — Wed, 03 Jul 2024 01:41:16 GMT

@Sskf

It will start on your renewal date so you won’t double billed (the old plan and the new plan)

Then you will be more upset if double billed.

Re: Promotion not honored/installed

will13am — Wed, 03 Jul 2024 01:50:03 GMT

@Sskf , are you viewing your account using the app or browser? It could be a data cache problem. Delete app data or browser cache as applicable. If your plan change did not change as requested, take a screen cap of the offer and your acceptance and initiate a support ticket using the chat symbol on the lower right corner of the web page.

Re: Promotion not honored/installed

Hdubya — Wed, 03 Jul 2024 04:25:28 GMT

I signed up for the same promotion by text reply and it kicked in on the 15th of the month.

Re: Promotion not honored/installed

BKNS27 — Wed, 03 Jul 2024 04:56:30 GMT

@Hdubya

PM is on a 30 days cycle not monthly cycle so it shorten by a day changes about every 2 months.