topic Re: no response aftere submitted ticket to CS_Agent over 2 hours in Get Support

urgent! unable login unable receive msg OTP and I am out of Canada

ChunliSong — Wed, 03 Jul 2024 00:45:39 GMT

Hi all,

I am Chunli Song. I am out of Canada now so I cannot receive the message OTP for logging my account. I linked the phone number with eversafe for receiving 2FA Msg OTP. Now, I only can receive the email verify code. My account is xxxxxxxxxx.com. I want to terminate all services and close my account now. Please help me terminate all services and close the account.

I am looking forward to hear from you,
Thank you

Re: urgent! unable login unable receive msg OTP and I am out of Canada

EB0 — Wed, 03 Jul 2024 00:23:14 GMT

@ChunliSong Send a private message to CSA through the following link to asking to remove your credit card, the account will be closed after 90 days without payment

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: urgent! unable login unable receive msg OTP and I am out of Canada

ChunliSong — Wed, 03 Jul 2024 00:29:17 GMT

Thank you. There is no reply from CSA after submitted the ticket over an hour

Re: urgent! unable login unable receive msg OTP and I am out of Canada

ChunliSong — Wed, 03 Jul 2024 03:53:08 GMT

Hi customer support agent,

I am Chunli Song. I am out of Canada now so I cannot receive the message OTP for logging my account. I want to terminate all services and close my account now. I only can receive the email verify code. My account is xxxxxxxxxx. Please help me terminate all services and close the account.

I am looking forward to hear from you,
Thank you,

Chunli Song

Re: urgent! unable login unable receive msg OTP and I am out of Canada

Dunkman — Wed, 03 Jul 2024 00:33:29 GMT

@ChunliSong

If you try to login into your self service account, you usually can get 2FA email instead of text. There should be an option to click "Didn't receive code"

Once you login, you can "unsubscribe" to your subscription. This will turn off preauthorized payments. Once you are suspended over 90 days, your account will be permanently closed.

Re: No reply after submitted CSA ticket, urgent: I need to close account and unable to receive msg O

slusagm — Wed, 03 Jul 2024 00:43:03 GMT

on the 2FA step, click Didn't receive code and check if email is an option on the next screen. If it is there, you can receive the code via email

no response aftere submitted ticket to CS_Agent over 2 hours

ChunliSong — Wed, 03 Jul 2024 01:03:36 GMT

hi,

I submitted ticket to CS_Agent but there is no any response over 2 hours. How long will the agent reply? Terrible service!!!

Re: no response aftere submitted ticket to CS_Agent over 2 hours

will13am — Wed, 03 Jul 2024 01:04:59 GMT

@ChunliSong , the response time is work load dependant. Stay patient, your ticket will be answered.

Re: no response aftere submitted ticket to CS_Agent over 2 hours

Rastin — Wed, 03 Jul 2024 01:06:51 GMT

Depending on how busy they are. 2-4 hours should be normal but can be days. 36 hours was the longest I waited when I first started

Re: no response aftere submitted ticket to CS_Agent over 2 hours

golfball — Wed, 03 Jul 2024 01:06:39 GMT

It can take hours or days for support to respond depending on circumstances. 2 hours is nothing out of the ordinary.

Re: no response aftere submitted ticket to CS_Agent over 2 hours

Dunkman — Wed, 03 Jul 2024 01:22:14 GMT

@ChunliSong

Check your private message inbox for response:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

If you don't get a response by 10 PM ET, you may need to wait until tomorrow morning:

Hours of operation of CSA: (Monday to Sunday: 9 AM to 10 PM EST)

Re: no response aftere submitted ticket to CS_Agent over 2 hours

ChunliSong — Wed, 03 Jul 2024 01:28:23 GMT

horrible waiting time! terrible service

Re: no response aftere submitted ticket to CS_Agent over 2 hours

Brianna182 — Wed, 03 Jul 2024 03:07:05 GMT

Terrible service for having to wait a few hours for a response? You may have misunderstood what you were signing up for if that's what you think. It's part of the reason the plans are cheap

Re: no response aftere submitted ticket to CS_Agent over 2 hours

Ylo — Wed, 03 Jul 2024 03:14:01 GMT

PM support unfortunately is not real time. During holiday or promo seasons, the longest I had to wait was around 5 days just to get a reply (I'm pretty sure the deal was already gone by then too). Unfortunately, all we can do is wait or switch to a new service provider depending on our preferences.