topic Re: New account question in Get Support

New account question

ncarter — Wed, 03 Jul 2024 00:59:07 GMT

I want to make sure my new account starts billing from today when my number has been correctly ported over and is working, not from June 15th when I opened the account but did not have the number correctly.
I would also like to confirm that I have the correct service package for my account.

Re: New account question

slusagm — Wed, 03 Jul 2024 01:00:49 GMT

@ncarter

generally not, but I heard PM can do it, just message and ask

Click the oranage chatbot icon on the lower right, start typing the question Submit ticket and then choose Contact Us and you will get to the screen to open ticket

Re: New account question

Dunkman — Wed, 03 Jul 2024 01:23:27 GMT

@ncarter

Your billing cycle started on June 15th. You can contact customer service agent for possible help.

You can login to your self service account to check your plan details.

Re: New account question

BKNS27 — Wed, 03 Jul 2024 01:37:45 GMT

@ncarter

Billing normally starts on the activation of the SIM but for a piece of mind. You can pm a CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437