topic Cancel account and subscription in Get Support

Cancel everything

kyleannoyed — Wed, 03 Jul 2024 00:56:04 GMT

How do I disconnect my credit card and cancel everything?

Cancel account and subscription

kyleannoyed — Wed, 03 Jul 2024 00:59:46 GMT

How to Cancel account and subscription

Re: Cancel everything

golfball — Wed, 03 Jul 2024 01:04:03 GMT

You cannot remove your credit card yourself, you'll need to contact support if that's what you wish to do. To contact support you can submit a ticket through the chatbot by pressing the chat bubble in the bottom corner and typing in "submit a ticket" and selecting "Contact Us".

If that doesn't work you can message support directly from here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You can ask support to disable and cancel your subscription and remove your card information.

Re: Cancel account and subscription

slusagm — Wed, 03 Jul 2024 01:03:00 GMT

why leave? don't lke it?

if you are porting your number over, you just need to ask the new carrier to port the number and the account will be closed after port is done

or if you don't port, just login My Account and go to Payment page to disable autopay

Re: Cancel account and subscription

Rastin — Wed, 03 Jul 2024 01:03:36 GMT

Port your number to another carrier.

Using the app Unsubscribe account will close after 90 days

Contact pm an tell them to close and remove visa

Re: Cancel everything

Dunkman — Wed, 03 Jul 2024 01:04:15 GMT

@kyleannoyed

If you can access your self service account, turn off your subscription. That will turn off your autopay or pre authorized payments. Once you account is suspended more than 90 days, your account is permanently closed and number lost.