topic Re: Billing in Get Support

Billing

Shell1 — Tue, 02 Jul 2024 16:21:52 GMT

Why has my bill increased the last couple of months by $6.30 without any change in service or notification?

Re: Billing

Meow — Tue, 02 Jul 2024 16:26:26 GMT

Because there is NO more monetary credit since May 2024.

Now you get only points you have to convert to money when you collect at least 15 (for bill payment).

Re: Billing

Simon24 — Tue, 02 Jul 2024 16:29:34 GMT

Because Public Mobile terminated the old reward system, e.g. no monthly autopay ($2) and no loyalty credit.

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Program/td-p/1154856

Re: Billing

hTideGnow — Tue, 02 Jul 2024 16:30:26 GMT

hi @Shell1 what plan do you have?? if the old $25 or $35 plans , there are ways to get the saving back

But if where the autopay/loyalty discount/friend rewards gone? PM has ended that old system and moved everyone to the new Public Points!!

So, now you have to pay full price first and PM will give you back points after. Instead of loyalty rewards monthly, you get 10 points per year on your anniversary date with Public Mobile. Instead of $2 autopay discount, you get 5% of your plan in points.

And the points are useful to reduce the bill. After you got 15+ points, you will go to rewards site to redeem 15 points for $15 bill credit

Re: Billing

ZylAL — Tue, 02 Jul 2024 21:41:15 GMT

@Shell1 , because you are no longer getting cash discount reward off the subscription fee and instead are only receiving reward points for subscription. Here is the information on the points reward system that's currently in place:

https://www.publicmobile.ca/en/on/get-help/articles/public-points