topic Re: Voicemail notification? in Get Support

Voicemail notification?

Melanie2024 — Tue, 02 Jul 2024 17:51:17 GMT

I have an iPhone. If there is a voicemail should there be any notification indicating there is a voicemail? Do you have to connect to the voicemail system all the time to find out if there is any new voicemail?

Re: Voicemail notification?

BKNS27 — Tue, 02 Jul 2024 17:28:22 GMT

@Melanie2024

Yes you will get a notification if this setting for notification is enabled.

Check Settings>Phone>Notification and enable sound, badge and banner or which one you want turned on.

Re: Voicemail notification?

Melanie2024 — Tue, 02 Jul 2024 17:33:30 GMT

In my case notification are enabled but the voicemail indicator is not working. I recently joined PM so it seems like it may be a PM issue. I will create a ticket and have it checked.

Re: Voicemail notification?

eddieO — Tue, 02 Jul 2024 18:10:55 GMT

@Melanie2024, did you set up your mailbox? Try calling your number from another phone to see if it is allowing you to leave a message. If your mailbox (voicemail) has not been set up I don't think it will leave a notification

Re: Voicemail notification?

EB0 — Tue, 02 Jul 2024 21:07:15 GMT

@Melanie2024

iPhone default settings has a voicemail notification and virtual voicemail, that allows you to listen to the voicemail without calling Public mobile voicemail

Re: Voicemail notification?

Melanie2024 — Tue, 02 Jul 2024 21:36:05 GMT

Is this something PM has to change or something I do on my iPhone?

Re: Voicemail notification?

Phil_Adelphus — Tue, 02 Jul 2024 21:46:42 GMT

@Melanie2024 Apple's Live Voicemail is enabled by default if you have updated to ios17. You can turn it off in Settings - Phone - Live Voicemail if you don't want it. It intercepts voicemails and stops them going to PM voicemail. I like it because I can see the message being transcribed and choose to answer if it's someone I actually want to speak to instead of spam. Having said that, I don't think it's your problem because you would be getting notifications for that. As was asked before, have you actually set up your PM voicemail with a password etc.?

Re: Voicemail notification?

Melanie2024 — Tue, 02 Jul 2024 22:01:54 GMT

Yes I have the voicemail password set up. The voicemail works except my phone gives no indication there is a voicemail. I believe the issue relates to me having visual voicemail on my previous carrier. I do not think it's something I can change myself on the phone. I have a ticket now open for their technical team to advise.

Re: Voicemail notification?

Melanie2024 — Wed, 10 Jul 2024 15:59:58 GMT

I contact tech support. They said it's a system bug switching from Koodo where I had visual voicemail to PM. They said the only way to fix it is to reset the phone, and do not do a restore on it.