topic Re: No 5g on iphone se in Get Support

No 5g on iphone se

B-rad1 — Tue, 02 Jul 2024 17:07:33 GMT

Just upgraded to5g plan but phone only shows 3g or lte options,how do I get back to original3g plan,any chance of credit as only used 1 day.

Re: No 5g on iphone se

BKNS27 — Tue, 02 Jul 2024 17:18:09 GMT

@B-rad1

It depends on which generation iPhone SE you have. 1st and 2nd generation are not 5G compatible but the 3rd generation (2020) does have 5G.

Sorry PM is a prepaid service so no refund but unfortunately the 3G plans are phased out. You can only get 4G/LTE or 5G plans because 3G will be decommissioned in 2025.

All existing members on 3G are grandfathered until 3G is decommissioned.

Just login to your account and change your plan on your next renewal date. If you switch plan NOW, you will be charged for the 5G plan plus your new plan.

Re: No 5g on iphone se

Sansan — Tue, 02 Jul 2024 17:21:52 GMT

@B-rad1 , did you restart your phone? Are you living close to towers to be able get 5g services?

Even if it's not working, you still get great speed.

However, I don't think you will be able to get back your original plan, as most plans are for new activations only.

Sign into your account and review available subscriptions. You can only switch to what shows up when you sign in.

Usually no credits or pro rated amounts given so best to schedule the change for next renewal which will be for early August or end of July based on your plan date.

Re: No 5g on iphone se

B-rad1 — Tue, 02 Jul 2024 17:36:31 GMT

Apparently se 2020 doesn't offer 5g only 3g and lte show up in settings

Re: No 5g on iphone se

B-rad1 — Tue, 02 Jul 2024 17:42:23 GMT

Just checked mine is second gen

Re: No 5g on iphone se

B-rad1 — Tue, 02 Jul 2024 17:44:00 GMT

Will do the plan change next cycle thanx,does the second gen accept 4g?

Re: No 5g on iphone se

B-rad1 — Tue, 02 Jul 2024 17:48:46 GMT

All plans shown are for new activations ,how much are ones that are not

Re: No 5g on iphone se

will13am — Tue, 02 Jul 2024 18:14:20 GMT

@B-rad1 , go to the subscription and add-on tab in your self serve account and you will see the plans available to you. Note that the 3G/4G/5G designations on plans refer to the data speed throttling limit. All plans give you access to the 3G/4G/5G network, subject to hardware compatibility.

Re: No 5g on iphone se

will13am — Tue, 02 Jul 2024 18:15:44 GMT

Plan data speed cap has nothing to do with network.

Re: No 5g on iphone se

golfball — Tue, 02 Jul 2024 18:24:58 GMT

The second gen does allow the use of 4G LTE. If you have a 5G speed plan it will have a faster speed cap even while connected to LTE.

Re: No 5g on iphone se

EB0 — Tue, 02 Jul 2024 21:14:46 GMT

@B-rad1

iPhone 2 or later supports 5 G.

change your cellular data setting to LTE

you can’t change your plan as it’s no longer available, the only available plans are $19 1GB 4G, $29 10GB 4G

Re: No 5g on iphone se

computergeek541 — Tue, 02 Jul 2024 21:19:53 GMT

@EB0 wrote:

@B-rad1
iPhone 2 or later supports 5 G.
change your cellular data setting to LTE
you can’t change your plan as it’s no longer available, the only available plans are $19 1GB 4G, $29 10GB 4G

The $34, $40, and $50 plans are all available to existing customers. There are no plans that require the phone to use the 5g network.

Re: No 5g on iphone se

Jedi1 — Thu, 04 Jul 2024 05:16:05 GMT

My son has an iPhone SE 2nd gen and subscribes to the 5G plan. He runs it on LTE. The 5G plan is not really about accessing 4G vs 5G but instead the speed that PM allows when you connect.