topic Re: Monthly bill has increased from $21 to $25? in Get Support

Monthly bill has increased from $21 to $25?

pmayub — Tue, 02 Jul 2024 16:53:25 GMT

After introducing the new rewards program,

my bill has increased from $21 to $25?

Re: Monthly bill has increased from $21 to $25?

hTideGnow — Tue, 02 Jul 2024 16:55:36 GMT

you were wondering where the autopay/loyalty discount/friend rewards gone? PM has ended that old system and moved everyone to the new Public Points!!

So, now you have to pay full price first and PM will give you back points after. Instead of loyalty rewards monthly, you get 10 points per year on your anniversary date with Public Mobile. Instead of $2 autopay discount, you get 5% of your plan in points.

And the points are useful to reduce the bill. After you got 15+ points, you will go to rewards site to redeem 15 points for $15 bill credit

Re: Monthly bill has increased from $21 to $25?

softech — Tue, 02 Jul 2024 16:56:31 GMT

@pmayub

Are you on $25 plan? if so, you might be able to get the savings back. But let me tell you what the actual issue is

PM retired the old reward system earlier (May 2024) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
After renewal, PM will give you the points to your reward account within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price

But you have a $25-1GB plan, you might be able to get the lost money back. PM is offering existing subscribers a $19-1GB plan. It is pretty much the same $25 -1GB plan, except it is better, it has 4G speed instead of 3G. With it being just $19, you can recover the lost reward savings from the change of the reward system. You might want to login to My Account and schedule a plan change to this $19 plan using Change on Renewal option

Re: Monthly bill has increased from $21 to $25?

eddieO — Tue, 02 Jul 2024 16:57:31 GMT

@pmayub if you switch your plan to the $19 1GB on 4G you'll have upgraded your plan for faster speed and save $6 just be sure to select change on renewal

Re: Monthly bill has increased from $21 to $25?

hairbag1 — Tue, 02 Jul 2024 16:57:27 GMT

@pmayub

here's something to read that might help...

https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: Monthly bill has increased from $21 to $25?

pmayub — Tue, 02 Jul 2024 17:14:39 GMT

Thanks. Appreciated.

Re: Monthly bill has increased from $21 to $25?

pmayub — Tue, 02 Jul 2024 17:16:09 GMT

Thanks. Changed the plan from $25 to $19. I appreciate yr advice.

Re: Monthly bill has increased from $21 to $25?

pmayub — Tue, 02 Jul 2024 17:16:35 GMT

Thanks.