topic Re: Cannot change phone number in Get Support

Cannot change phone number

yukinamis — Tue, 02 Jul 2024 16:22:06 GMT

Hi, I had lost my phone and had placed my account on held. Meanwhile, I also noticed that there were activities in relation to my lost phone after it was lost. For these reasons I want to change my phone number, however the Change Number page's dropdown menu is not working on my side and is not allowing me to make a selection. Could someone please let me know how to make the number change work?

Thank you.

Re: Cannot change phone number

hTideGnow — Tue, 02 Jul 2024 16:25:45 GMT

hi @yukinamis

what suspicious activities? if phone calls to a number ends with 4001, you are safe. That's just calls to voicemail, PM logs all those calls and so no need to worry

But if you still try to change number, try using Incognito/private/secret mode on your browser

Also try using Public mobile app, one of the two ways will work

if not, then submit ticket with PM agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot change phone number

Sansan — Tue, 02 Jul 2024 16:29:31 GMT

@yukinamis system running slow today.

Clear your browser to see if that will help.

But here's the link if it's not working.

https://myaccount.publicmobile.ca/en/account/profile/update/phone-number

Re: Cannot change phone number

will13am — Tue, 02 Jul 2024 16:41:55 GMT

@yukinamis , I don't think it's a major issue if anyone used you phone for a bit. You can use the activity to track down who might have used your phone. The greater concern is the knock on effects like possibly using 2FA to take over accounts.

Re: Cannot change phone number

EB0 — Tue, 02 Jul 2024 21:18:28 GMT

@yukinamis
use the app to change the phone number.

if you don’t have referrals or points, you can sign in with a new account, get the benefit of new activation only plans.