topic New user in Get Support

New user

AshT — Thu, 04 Jul 2024 14:10:32 GMT

I am a current user. I am trying to make an account for my mother. Does she need to remove her current SIM card (Rogers) before she can use an E -SIN card??

Re: New user

hTideGnow — Tue, 02 Jul 2024 16:12:23 GMT

hi @AshT dont remove the Rogers sim yet if you request porting, the Rogers sim must be there and active. Reason is that Rogers will send you a text for you to approve the port and you need to reply Yes. Once you replied, you can still leave it until Rogers service disconnected

And a reminder, to activate PM account, download PM app on your mom phone and start the activation using the app

Re: New user

BKNS27 — Tue, 02 Jul 2024 17:30:59 GMT

@AshT

You might want to check if your mother’s phone is eSIM compatible first because switching to eSIM. If it is the leave the Rogers SIM in the phone and wait for a text from Rogers confirming she is porting over to PM with YES.