topic Re: Charge more for my plan. in Get Support

Charge more for my plan.

Ralf1 — Tue, 02 Jul 2024 13:41:56 GMT

Why I am charged more 50% I have not changed my plan.

Re: Charge more for my plan.

Dunkman — Tue, 02 Jul 2024 13:46:39 GMT

Starting in May, Public mobile has changed all legacy rewards customers over to the new points system. Did you not receive the text or email from Public mobile that was send to all affected customers in March and April?

With the transition, you lost your $2/month autopay and up to $5/month loyalty rewards unfortunately.

Here is the announcement:

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Program/td-p/1154856

If you login into your self service account and your rewards section, you should see you referral points and a welcome 5 points. Once you get 15 points, you can redeem for $15 credit. Unfortunately, you will be charged plan amounts without the monthly discounts going forward.

https://www.publicmobile.ca/en/ab/get-help/articles/public-points

Re: Charge more for my plan.

hTideGnow — Tue, 02 Jul 2024 13:48:06 GMT

@Ralf1

you were wondering where the autopay/loyalty discount/friend rewards gone? PM has ended that old system and moved everyone to the new Public Points!!

So, now you have to pay full price first and PM will give you back points after. Instead of loyalty rewards monthly, you get 10 points per year on your anniversary date with Public Mobile. Instead of $2 autopay discount, you get 5% of your plan in points.

And the points are useful to reduce the bill. After you got 15+ points, you will go to rewards site to redeem 15 points for $15 bill credit

But what plan you have now? if $25 plan, they have the same plan for $19 now, you just need to login to change it

If you have the old $35 plan, they have a $29 plan that gives you more data and get you back the savings you had before

Re: Charge more for my plan.

Meow — Tue, 02 Jul 2024 14:52:50 GMT

Now you pay FULL price. No more monthly credit for loyalty, etc. Only collect points to redeem to money.