topic Re: Plan payments increased in Get Support

Plan payments increased

Freaky999 — Tue, 02 Jul 2024 03:24:12 GMT

Hi,

my bill increased with the new rewards program from $20 to $28/month.

and the current new plan promotions are for new subscribers only.

so it feels like PM is forcing existing customers to leave.

What are my options to take advantage of the current plan promotions as an existing customer?

Thanks

Re: Plan payments increased

computergeek541 — Tue, 02 Jul 2024 03:30:29 GMT

@Freaky999 wrote:

my bill increased with the new rewards program from $20 to $28/month.
and the current new plan promotions are for new subscribers only.
so it feels like PM is forcing existing customers to leave.
What are my options to take advantage of the current plan promotions as an existing customer?

To check if the plan that you want is available, please log into your Public Mobile self serve account and have a look at the plan change page. Some promotional plans are available to anyone.

Re: Plan payments increased

Sansan — Tue, 02 Jul 2024 03:33:39 GMT

@Freaky999 unfortunately, you are correct. Plans are for new activations only.

There is one plan that is for $19 for 1GB data and unlimited calling available for all existing clients. If you sign into your account you can see the details.

If you want that plan you can schedule a plan change for your next renewal.

Re: Plan payments increased

golfball — Tue, 02 Jul 2024 03:47:01 GMT

As an existing customer if a plan isn't available to you they sometimes open it up to everyone after some time has passed or give it as a targeted offer to some users. Otherwise if you really wanted to you can always port out to another carrier and then come back as a new customer.

Re: Plan payments increased

Freaky999 — Tue, 02 Jul 2024 03:49:41 GMT

Thanks. How long do you need to port out to another carrier before you are considered a ‘new customer’ once you want to move back to PM?

Re: Plan payments increased

szu — Tue, 02 Jul 2024 05:01:22 GMT

@Freaky999

No minimum amount of time. You can port out and port back in within a few hours to be considered a new customer.

As mentioned earlier, if you are on the $25 1GB 3G plan, you could consider the unadvertised $19 1GB LTE plan for existing customers. Change at next renewal.

Re: Plan payments increased

ZylAL — Tue, 02 Jul 2024 07:18:32 GMT

Hi @Sansan,

I don't see this plan at all on Public Mobile's page. All I see is the $21/month plan for 3 GB of data. Do you have a link for this $19/month plan?

Re: Plan payments increased

Phil_Adelphus — Tue, 02 Jul 2024 10:55:01 GMT

@ZylAL As @Sansan mentioned, you have to sign in to your account to see the unadvertised plans for existing members.